In today's fast-paced business environment, it's easy to lose sight of the core values that drive our success. However, at Consolidated Glass, we continually strive to uphold our commitment to quality and our commitment to our customers. Recently, we received a commendation from one of our valued clients, Falkbuilt New England, which beautifully illustrates how we practice what we preach.Jake, a representative from Falkbuilt, shared his experience, stating, "You are by far the best glass vendor I've dealt with in my 11 years." This feedback is not only a testament to our commitment to quality but also to our dedication to our customers.
The story began when our project coordinator, Joe Isabella, reached out to Jake to address a packing error. Joe's proactive approach ensured that the issue was resolved promptly, guaranteeing that Falkbuilt's needs were met and their installation process remained streamlined. Joe's initiative in touching base, despite the minor error, was highly appreciated by Jake. He noted, "No other glass vendor would have even called to check in."
This instance highlights our company's dedication to positive customer interactions. By taking the time to follow up and ensure satisfaction, we not only resolved a potential issue but also strengthened our relationship with Falkbuilt. Jake further complimented us by saying, "The quality of your glass and edge work is some, if not the best, I've seen."
These accolades are a direct reflection of our team's hard work and dedication to maintaining high standards. At Consolidated Glass, we are proud of our team's efforts and the positive impact they have on our clients. Upholding our values of quality and customer commitment is not just a goal but a continuous practice that drives our daily operations.
Let's continue to build on this momentum and keep demonstrating why we are the best in the industry. Thank you to everyone for your ongoing dedication and excellence. Together, we will continue to exceed expectations and uphold our reputation as leaders in the glass industry.